Engineering leaders often become the default owners of infrastructure when specialist platform engineering capacity is unavailable. As cloud environments grow, this operational burden reduces the time available for architecture, new product development, and strategic technical planning.
The client operated a payment orchestration platform that validates both senders and recipients before transactions are processed through integrated banking, payment, and compliance providers. The platform serves as a trusted intermediary for secure financial transactions, integrating with organizations such as Mastercard, ClearBank, and Moody's.
With a lean internal engineering organization responsible for platform development, cloud infrastructure, and operational support, infrastructure maintenance increasingly diverted senior engineering resources away from strategic initiatives. After several months of unsuccessful recruitment for an experienced DevOps engineer, the client engaged Azati to strengthen cloud operations and platform engineering capacity.