How does the platform help restaurants manage multiple locations effectively?

The unified backend system allows restaurant owners to manage menus, promotions, locations, and order flows for all branches in one place, reducing operational overhead and eliminating the need for separate administrative tools.

Does the solution allow each restaurant to have its own branded app?

Yes. The cross-platform architecture enables fast deployment of custom-branded mobile apps for individual restaurants, allowing chain owners and independent restaurants to maintain unique branding while using a shared backend.

What benefits does real-time order tracking provide to customers?

Customers can see the status of their order at every stage — from acceptance to preparation and delivery — reducing uncertainty, improving transparency, and significantly increasing customer satisfaction and retention.

Can restaurants update menus and campaigns without IT assistance?

Absolutely. The built-in CMS allows restaurant managers to instantly edit menus, change pricing, update dish photos, schedule promotions, and manage content across apps and websites without requiring any technical knowledge.

What payment methods are supported in the system?

The solution supports cash and card payments, and allows adding or configuring payment operators depending on restaurant requirements, ensuring flexible integration with local and international payment gateways.

Online & Mobile Food Ordering

Azati developed a complex solution for online food ordering, including a web portal and mobile applications. The system is integrated with various payment gateways and internal restaurant service systems, enabling smooth operation across platforms.

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25%

increase in revenue

50%

reduction in average order processing time

30%

improvement in reporting accuracy

Technologies used

Ruby

JavaScript

IOS

Android

JQuery Mobile

PhoneGap

Motivation

The client aimed to deliver a seamless digital experience that allows customers to order food, book tables, and track their orders in real time, while enabling restaurant owners to efficiently manage multiple locations, update menus and promotions instantly without IT support, expand their market presence with customizable branded apps, automate routine workflows to reduce operational load, and leverage analytics to improve customer engagement and overall profitability.

Main challenges

The client needed to expand their services by attracting large restaurant chains and providing added value for owners of individual restaurants. To address this, we proposed a modular platform that allowed each restaurant to have its own branded mobile app with customizable features.

There was a need to efficiently serve multiple restaurants and restaurant chains without increasing administrative overhead. We introduced a unified backend system with centralized control for content and order management across all restaurants.

Manual workflows limited visibility and slowed down service, requiring a system that would automate routine processes and improve operational control. We implemented real-time tracking, automated updates, and integrated reporting to streamline operations.

Our approach

Market Analysis

Conducted in-depth business analysis to define the needs and behaviors of the target market segment, including restaurant chains and individual outlets.

Custom Cross-Platform Mobile Applications

Developed mobile apps for Android and iOS with shared codebase, allowing restaurant owners to manage order statuses, menus, and promotions directly, reducing deployment time and costs.

Unified Backend System

Built a unified backend that interacts with mobile apps and internal systems, supporting dynamic content management, menu updates, discount campaigns, galleries, social media integration, and reporting.

Flexible Payment Options

Implemented multiple payment methods with configurable operators per restaurant, including both cash and card payments, and integrated international payment gateways for global reach.

Process Automation and Reporting

Integrated automated updates, notifications, and reporting dashboards for restaurant administrators to improve transparency, speed up workflows, and reduce manual errors.

Performance and Scalability Optimization

Optimized the system architecture to handle multiple restaurants, peak loads, and geographic scaling while maintaining fast response times and stability.

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Solution

Cross-Platform Mobile App

A reusable mobile application codebase for Android and iOS that allows rapid deployment for multiple restaurants. Customers can place orders, track deliveries, and book tables seamlessly, while restaurants manage orders and menus in real time.

Key capabilities:

Single codebase for both platforms
Fast deployment for multiple restaurants
User-friendly interface for end customers
Real-time order tracking and notifications

Restaurant Admin Panel

An administrative dashboard that allows restaurant owners and managers to oversee operations, manage menus, configure promotions, and view real-time order statuses. Reduces dependency on IT support and increases operational control.

Key capabilities:

Manage menu items and promotions
Update restaurant information and locations
Monitor order status in real-time
Access reporting and analytics

Content Management System (CMS)

Centralized CMS that supports real-time updates of restaurant content across web and mobile platforms. This allows consistent branding, menu updates, and media uploads for multiple restaurants from a single system.

Key capabilities:

Real-time content updates
Centralized management for multiple restaurants
Scheduling and version control for updates
Integration with mobile and web platforms

Payment and Subscription Integration

Supports secure payments and subscription management for restaurants and users. Integrates multiple payment gateways, handles recurring payments, and allows restaurants to configure payment options per their requirements.

Key capabilities:

Cash and card payment support
Integration with international payment gateways
Configurable payment operators per restaurant
Automated subscription management

Reporting and Analytics

Provides restaurant managers with actionable insights by generating reports on orders, revenue, customer behavior, and operational efficiency. Enables data-driven decisions and helps identify areas for improvement.

Key capabilities:

Generate reports for selected periods
Track order fulfillment efficiency
Analyze customer engagement metrics
Enable data-driven decision-making

Results & business impact

Lower Development Costs

Cross-platform approach reduced the total cost of ownership and attracted new customers, increasing annual revenue by 25%.

Reduced Operational Overhead

Unified system minimized the need for additional support staff despite business growth.

Faster App Deployment

Reusable codebase enabled clients to roll out new restaurant apps quickly without developer assistance.

Improved Workflow Efficiency

Automated systems improved transparency and sped up processes, giving management real-time visibility.

Last updated

2026-06-01

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Online & Mobile Food Ordering

Technologies used

Motivation

Main challenges

Market Expansion

Service Scalability

Process Transparency and Automation