Influencer Marketing Platform Modernization and AI Contract Management

A six-application creator marketing platform, modernized in flight without a roadmap freeze

Azati provides ongoing product engineering for a multi-sided creator marketing platform that needs to modernize without slowing product delivery. The engagement combines React Native modernization, contract workflows, internationalization, AI-assisted analytics, and performance tooling across the platform ecosystem.

The platform spans multiple user experiences and a live production stack: advertiser and creator applications, agency workflows, mobile products, and browser-based tooling. Modernization therefore had to happen alongside feature delivery, not as a separate migration project.

Pressure-test my modernization roadmap
Since Aug 2024

Ongoing product engineering partnership

5+ applications

serving ~200K creators & 12K+ advertisers across 18 markets

AI-assisted

Natural-language campaign data access

The project's specifics

The business problem: A multi-sided creator marketing platform had to keep shipping weekly releases while modernizing an aging React Native codebase, scaling contract operations across three user groups, and absorbing new AI expectations — all without pausing the product roadmap.

Why this is hard: Modernization projects normally pause feature delivery. This client's roadmap couldn't absorb a freeze. The work had to happen in flight.

What was at stake: iOS/Android store compatibility, growing demand for AI-assisted analytics, and a public push into right-to-left languages.

Technology stack

React
React
React Native
React Native
TypeScript
TypeScript
JavaScript
JavaScript
Redux Toolkit
Redux Toolkit
Chakra UI
Chakra UI
TanStack Query
TanStack Query
Java
Java
Spring Boot
Spring Boot
SQL2o
SQL2o
PostgreSQL
PostgreSQL
AWS
AWS
Bitbucket Pipelines
Bitbucket Pipelines
Expo OTA
Expo OTA
Sentry
Sentry
CodePush
CodePush

How can a creator marketing platform modernize React Native applications without slowing product development?

A multi-sided creator marketing platform needed to keep evolving across web and mobile applications while managing aging dependencies, increasingly complex contract workflows, and growing demand for accessible campaign intelligence.

Challenge 01

Modernization: keeping mobile products release-ready

Result: Mobile release-readiness maintained throughout the engagement. React Native and dependencies stayed current with iOS and Android store requirements. No modernization-driven store gap, no architecture freeze that blocked feature delivery.

#1
Challenge 02

Scaling creator campaign operations

Result: Campaign operations scaled to multi-sided collaboration without inheriting a separate contract tool. Advertiser, agency, and creator workflows were expanded inside the existing platform. Shortlists, participation, signature capture, shipment tracking, and configurable contract fields added without a second system.

#2
Challenge 03

AI analytics: making campaign intelligence easier to access

Result: Campaign intelligence became conversational instead of filter-driven. Advertisers can now ask, in plain English, who is overperforming this quarter, which creators churned after the contract period, or what the median payout looks like per vertical. Backend tools pull only the data needed for the question and pass focused context to the model.

#3
Challenge 04

Internationalization: supporting global product expansion

Result: The advertiser platform became market-ready across language and direction conventions. Full application i18n, including RTL interface support, was established in the existing web codebase, ready for additional locale layers without a separate market-specific build.

#4

Why use an engineering partner for in-flight modernization?

Azati treated modernization as part of product delivery rather than as a separate migration project. The differentiator wasn't adding another Scrum team. It was transforming the platform without taking modernization work off the product roadmap. This engagement shows what that looks like in practice.

Five product surfaces, one engineering rhythm

Advertiser and influencer web applications, iOS and Android products, and agency application evolved within the same ongoing engagement, reducing the need to coordinate separate modernization and product-delivery tracks.

AI woven into the existing workflow, not sold as another product

Natural-language campaign analytics live inside the advertiser interface. Backend tools fetch the data, while the AI gets only the context it needs to answer. Users access AI-assisted campaign analytics inside the application they already use, without introducing a separate analytics workflow.

Built for requirements that change mid-sprint

Embedded in the client's Scrum process, our engineering team handled shifting scope, technical re-planning, and multi-app coordination without slipping committed work.

Modernizing a live product this quarter?

Azati joins product teams that need to upgrade, extend, and keep production systems running simultaneously, without a separate migration project on top.

Discuss your modernization roadmap

How Azati evolved the influencer marketing platform

01

Contract workflows for advertisers, agencies, and creators

Azati expanded contract workflows across advertiser, agency, and influencer relationships, supporting both campaign-wide agreements and individualized creator contracts.


Business outcome: The platform can support more structured creator agreements without requiring separate workflows for each participant type, making campaign operations easier to manage as collaboration models become more complex.

Key capabilities:
  • Digital contract workflows
  • Campaign contracts
  • Individual influencer contracts
  • Custom contract fields
  • Contract templates
  • Signature capture
  • Advertiser contracts
  • Influencer contracts
  • Agency workflows
02

Mobile platform modernization and release readiness

Azati modernized React Native applications and updated dependencies to ensure compatibility across mobile platforms. This included upgrading React Native, Expo, and related libraries, fixing compatibility issues, and upgrading the advertiser's mobile app to ensure store compliance.


Business outcome: Kept the iOS and Android applications maintainable and ready for current store requirements while reducing exposure to outdated React Native and third-party dependencies.

Key capabilities:
  • React Native modernization
  • Mobile application modernization
  • Dependency upgrades
  • Expo modernization
  • iOS and Android development
  • Application compatibility
  • Mobile UX modernization
  • React Native application maintenance
03

Campaign management and influencer collaboration

The platform supports the full influencer campaign lifecycle, from creator discovery and campaign setup through collaboration, fulfillment, and performance analysis. Azati expanded campaign workflows for influencer selection, candidate shortlists, campaign participation, and communications across advertiser, creator, and agency experiences.

Key capabilities:
  • Influencer campaign management
  • Creator marketing workflows
  • Influencer discovery
  • Influencer shortlists
  • UGC campaign workflows
  • Campaign participation
  • Advertiser workflows
  • Creator collaboration
04

AI-powered campaign analytics and natural-language interaction

Azati embedded natural-language AI into the existing advertiser application, enabling campaign data queries without manual navigation. The workflow uses RAG and database-connected tools to retrieve and pass only relevant data context to the model, streamlining analytics for users.


Business outcome: Campaign analytics become more accessible to non-technical users, reducing reliance on manual table analysis and making campaign information easier to explore through natural-language interaction.

Key capabilities:
  • AI chat
  • Natural-language analytics
  • Retrieval-augmented generation (RAG)
  • AI tools
  • Database-connected AI
  • Campaign analytics
  • Natural-language data access
  • AI-assisted product experiences
  • Enterprise AI integration
05

Globalization and RTL-ready advertiser experience

Azati introduced application-wide internationalization for the advertiser platform, including right-to-left (RTL) interface support, improving the platform's readiness for international expansion while reducing the fragmentation that can result from market-specific interface implementations.


Business outcome: Improved the platform’s readiness for international expansion while reducing the fragmentation that can result from market-specific interface implementations.

Key capabilities:
06

Continuous product improvement, AI-assisted engineering practices

With AI-assisted engineering tools including GitHub Copilot, Claude Code, and Cursor, the team supported delivery across frontend and targeted backend changes within the client's established development process.


Business outcome: Features enhanced non-stop, alongside UX improvements, refactoring, bug fixes, and targeted backend changes across the platform ecosystem.

Key capabilities:
  • Code analysis
  • Database exploration
  • Targeted backend changes
  • Pull-request self-review
  • Figma-assisted implementation

Already have a product where users work with campaign data every day?

That's where embedded AI can create value. Azati integrates natural-language analytics into the existing advertiser workflow, using the platform's own data and permissions rather than launching a separate AI product. Best fit: Product and engineering leaders modernizing a multi-application creator platform while continuing to ship features.

Explore AI opportunities in your existing product

Results

Bottom line: A multi-sided creator marketing platform kept shipping production releases every sprint through a year-long modernization and gained AI-native campaign analytics, without freezing the roadmap.

Mobile release-readiness held throughout the engagement

React Native and third-party dependencies stayed current with iOS and Android store requirements. Effect: modernization progressed without creating a documented release gap.

Creator collaboration scaled without a second platform

Campaign, creator selection, contract, communication, and fulfillment workflows now extend across advertiser, agency, and creator experiences inside the same product. Effect: campaign and contract workflows remain within the existing platform rather than requiring a separate operational system.

Campaign intelligence became conversational

Advertisers query performance, payouts, and creator behavior in plain language; backend tools fetch only the relevant context. Effect: less dependency on dashboard fluency for routine analytics tasks.

The advertiser platform became globally ship-ready

Application-wide i18n with RTL interface support landed in the existing web codebase, without market-specific forks. Effect: new locales can be layered on top, not rebuilt around.

Modernization stopped being a separate project

Feature delivery, dependency upgrades, AI integration, UX improvements, and maintenance landed inside one ongoing engineering engagement. Effect: no roadmap freeze, no resource split.

Business impact

Modernization stopped trading pace for progress

The ongoing engagement shows it's possible to upgrade dependencies, ship features, integrate AI, and maintain UX quality, in parallel, on the same roadmap.

The platform is better prepared for continued global product growth

i18n and RTL support, mobile modernization, and expanded advertiser, agency, and creator workflows provide a stronger foundation for adding markets and evolving the product without parallel implementations.

Risk of mobile platform obsolescence is materially reduced

The delisted advertiser application was restored and prepared for renewed store publication, reducing the risk of another prolonged compatibility backlog.

Campaign intelligence is now self-service for non-technical users

Natural-language interaction via RAG and database tools reduces dashboard dependency and creates a foundation for the next layer of AI-assisted campaign work.

Campaign and contract workflows now adapt to collaboration models, not the other way around

Configurable creator agreements, campaign-level or one-off contracts, and reusable templates absorb new collaboration shapes without new tooling.

What Azati delivered

AreaContribution
Platform modernizationMobile release-readiness preserved through continuous React Native, Expo, and dependency upgrades across the mobile ecosystem
Campaign managementMore sophisticated execution through expanded advertiser workflows for campaign creation, creator selection, analytics, and collaboration
Contract managementConfigurable contract coverage delivered for advertisers, agencies, and creators, with shared templates and individualized agreements inside a single system
AI-assisted analyticsAI-assisted campaign intelligence integrated using RAG and backend data tools, with natural-language interaction embedded into the existing advertiser interface
GlobalizationApplication-wide globalization including RTL interface support, built into the existing web codebase
Product engineeringSteady product evolution: continuous feature delivery, UX improvements, refactoring, and maintenance alongside modernization work

If any of these match your roadmap, this case study is for you:

  • React Native on a live product that cannot pause for a rewrite
  • Influencer marketing platform development across advertiser, creator, and agency experiences
  • Campaign management platforms expanding into contract workflow depth
  • AI-powered campaign analytics the team wants to wire into an existing interface, not launch standalone
  • RAG and database-connected AI that needs to respect existing auth and user data boundaries
  • Contract workflow development for multi-sided creator agreements
  • Internationalization and RTL support shipping alongside normal feature work
  • Cross-platform web and mobile development under one cadence
  • Live application modernization without a migration roadmap
  • Browser extension development for marketing-pixels and attribution debugging

This engagement model is unlikely to be the right fit for:

  • Greenfield products with no existing application ecosystem to modernize.
  • Smaller products with fewer than 3 applications, where a multi-application engineering approach adds little value.
  • Products with materially smaller user bases and simpler application ecosystems, where the modernization scope demonstrated here would likely be disproportionate.

What should an influencer marketing platform modernize first?

Platform priorityWhy it mattersWhen it becomes priority
Mobile foundation modernizationiOS/Android apps stay maintainable, store-compliant, and aligned with React Native release cadence.When the next store-policy clearance window is within two quarters, and a release gap would be commercially visible.
Core advertiser workflowsFriction drops across campaign setup, contracting, and management, measurable in time-to-launch per campaign.When campaign volume grows past the threshold where agency operators are now bottlenecked by manual steps.
AI-assisted analyticsAdvertisers query campaign data in plain language; backend tools fetch only the relevant context.When non-technical users (account managers, brand stakeholders) start asking questions the data team can't answer fast enough.
Cross-platform consistencyAdvertiser, influencer, and agency experiences evolve in lockstep, so feature parity stops being a planning issue.When two product surfaces (e.g., web advertiser and mobile creator) start drifting visibly in feature parity.

Frequently asked questions

If you already know what you want to modernize and just need the team to do it, this page is the kind of evidence you can forward up the chain.

Modernize in flight, not as a separate migration project. Azati has been embedding React Native upgrades, dependency refreshes, and feature delivery into the client's ongoing Scrum cadence since August 2024, without pausing the product roadmap.

Embed it where the data already lives. In this engagement, Azati added natural-language campaign analytics directly to the existing advertiser interface. RAG plus database tools fetch only the context needed to answer each question.

Build workflows that share a model but adapt per side. Azati delivered shared campaign, contract, and creator-selection workflows handling both campaign-wide agreements and individualized creator contracts, all inside one ecosystem.

It buys store-compliance continuity. Keeping React Native, Expo, and third-party libraries current avoids release gaps, reduces API drift, and prevents the silent maintenance backlog that takes an app off the stores.

When modernization has to land alongside feature delivery, an embedded partner can help avoid forcing the internal team to choose between the roadmap and modernization work. Azati integrates into the client's existing Scrum process so both can progress together.

Treat modernization as part of normal product delivery. Azati upgrades React Native, Expo, and third-party dependencies alongside feature work, resolving compatibility issues incrementally rather than creating a separate migration track that competes with the roadmap.

When the product is already live, actively evolving, and too business-critical to pause. In-flight modernization is particularly useful when teams need to upgrade frameworks, dependencies, or architecture while continuing to ship customer-facing functionality. A rewrite may be more appropriate when the existing product no longer provides enough reusable value to justify incremental modernization.

Because campaign data changes every day. Fine-tuning captures last month's campaign shape while RAG plus a tool layer pulls current data on demand and gives the model only what's relevant per question. The pattern scales as schema and questions evolve.

Azati's related platform modernization and AI expertise

Life sciences
Healthcare & Life Sciences

AI-Powered Patent & Sequence Intelligence

30% better stability across 8 releases
~20% faster response for complex queries
40% fewer irrelevant recommendations
  • QA
  • Python
  • Llama
  • MinIO

Business challenge

The client, a platform for high-speed search across biological sequences and patent data, faced challenges with result accuracy, system stability under heavy computational load, and session-level data confidentiality. Resource-intensive operations (e.g., BLAST searches, combined queries, large dataset exports) increased the risk of inconsistent results, slow response times, and unreliable outputs. Our task was to establish a predictable QA and validation process, reduce the risk of false or ambiguous results, and ensure the platform met strict reliability and performance standards required by a professional audience.

Solution at a glance

Azati's QA team focused on deep validation of data accuracy, system behavior under load, and AI-assisted recommendations. We combined manual and automated testing, with emphasis on domain-specific scenarios, complex query logic, and multi-step processing pipelines. Special attention was given to high-load scenarios and performance bottlenecks, data consistency across search, filtering, and export flows, validation of AI-driven recommendations, and end-to-end workflow reliability under real usage conditions.

How Azati solved the challenge

  • Comprehensive Test Strategy: Designed a QA framework covering functional, regression, performance, and data validation testing for complex search and analysis workflows.
  • Performance & Load Testing: Simulated heavy computational scenarios (BLAST queries, combined searches, large exports) to identify bottlenecks and optimize system response times.
  • Data Accuracy Validation: Ensured that search results, filtered datasets, and exported data remained consistent and correct across all workflows.
  • AI Output Validation: Implemented structured validation of AI-generated recommendations, including feedback loops with domain experts to improve relevance and reduce ambiguity.
  • Manual Exploratory Testing: Tested edge cases in complex query combinations and rare scenarios that could impact result accuracy or system stability.
  • Workflow & State Validation: Verified correctness of multi-step processing pipelines and state transitions, ensuring reliability across chained operations.

Business outcome

  • High-Load Stability Coverage: Robust QA processes ensure stable system behavior under resource-intensive operations.
  • Data Integrity Assurance: End-to-end validation of search results and exported datasets, guaranteeing consistency with applied filters.
  • AI Recommendation Accuracy: Improved reliability of AI outputs through continuous validation and expert feedback integration.
  • Performance Optimization Support: QA-driven insights contributed to faster response times and more efficient processing pipelines.
  • Risk-Based Validation Approach: Focused testing on high-impact areas such as query accuracy, data consistency, and system performance.
Enterprise Marketplace Modernization for an Online Auction Platform
Commerce & Logistics

Enterprise Marketplace Modernization for an Online Auction Platform

Active development resumed without disrupting live auction operations
Legacy Java incrementally migrated toward Python microservices
Event-driven architecture expanded across marketplace services
  • Python
  • FastAPI
  • Next.js
  • React
  • RabbitMQ
  • PostgreSQL
  • Azure AKS
  • GitHub Actions
  • Argo CD
  • Docker
  • Kubernetes
  • SQLAlchemy
  • Alembic
  • Socket.IO

Business challenge

A European online auction marketplace needed to resume active product development while modernizing a legacy Java platform. The system supported bidding, purchases, invoicing, supplier operations, and customer communications, so modernization had to happen incrementally without disrupting live auctions or transaction processing.

Solution at a glance

Azati joined the engineering team to modernize the platform through incremental legacy migration, microservices development, asynchronous processing, and performance optimization. New functionality was delivered alongside modernization, creating a more scalable foundation for continued marketplace growth.

How Azati solved the challenge

  • Marketplace transaction processing: Expanded backend services supporting bids, purchases, financial transactions, invoices, and customer notifications throughout the auction lifecycle while maintaining operational stability.
  • Legacy modernization and microservices evolution: Incrementally migrated functionality from the legacy Java codebase toward modern Python services, allowing new microservices to coexist with existing components throughout the modernization process.
  • Event-driven marketplace architecture: Expanded asynchronous communication between marketplace services using RabbitMQ and domain events, reducing tight dependencies and supporting more scalable transaction processing.
  • Marketplace performance optimization: Optimized APIs, backend processing, database access, and queries to reduce performance bottlenecks and improve application responsiveness as marketplace functionality expanded.
  • Marketplace platform engineering: Supported continuous development across multiple marketplace domains, combining backend and frontend development, platform integration, and ongoing engineering support across the microservices ecosystem.
  • AI-assisted software engineering: Applied AI-assisted development practices to troubleshooting, log analysis, code generation, and internal knowledge management, accelerating engineering workflows while maintaining established development standards.

Business outcome

  • Marketplace operations maintained during modernization: Auction transactions, purchase workflows, invoice generation, and customer communications continued operating while the underlying platform was being modernized.
  • Active product development resumed: The client was able to continue delivering marketplace functionality while incrementally migrating legacy services, avoiding a disruptive platform replacement.
  • More scalable marketplace architecture: The evolution toward Python microservices and event-driven communication reduced dependencies between business domains and established a stronger foundation for future platform growth.
  • Improved platform responsiveness: API, backend, and database optimization reduced performance bottlenecks and improved responsiveness as the marketplace continued to evolve.
  • Faster engineering workflows: Asynchronous processing and AI-assisted development practices accelerated implementation, troubleshooting, and day-to-day engineering activities, supporting more efficient continuous delivery.
Enterprise Payment Infrastructure Modernization for a FinTech Platform
Banking & Finance

Enterprise Payment Infrastructure Modernization for a FinTech Platform

Lean engineering team platform operations delegated to Azati
Enterprise payment orchestration platform supported
Engineering leadership refocused on product architecture and innovation
  • PostgreSQL
  • Datadog
  • Grafana
  • Cloudflare
  • AWS
  • Pulumi
  • GitHub Actions
  • Docker

Business challenge

A UK fintech operated a payment orchestration platform that validated payment participants before transactions were processed through banking, payment, and compliance providers. With a lean engineering team, infrastructure operations and deployment support increasingly diverted senior engineers from platform architecture and product development.

Solution at a glance

Azati took ownership of cloud operations, infrastructure automation, CI/CD, and developer platform support. The engagement strengthened the platform's operational foundation while allowing the client's engineering leadership to focus on payment capabilities and continued product evolution.

How Azati solved the challenge

  • Infrastructure automation: Expanded Infrastructure as Code and cloud automation using Pulumi, improving infrastructure consistency and reducing the operational effort required to manage AWS environments.
  • CI/CD modernization: Maintained and standardized deployment pipelines across cloud environments, supporting consistent releases and reducing infrastructure-related delivery bottlenecks.
  • Cloud platform engineering support: Provided ongoing infrastructure and developer support across platform services, helping engineers troubleshoot cloud issues, modernize legacy components, and continue evolving the payment platform without adding permanent infrastructure headcount.
  • Enterprise cloud operations: Supported reliable payment operations through cloud infrastructure management, observability, secure networking, infrastructure consistency, and operational resilience across the platform.
  • Secure platform operations: Implemented infrastructure changes within the client's established security model, including controlled access management and operational security measures.

Business outcome

  • Engineering leadership capacity returned: Azati assumed responsibility for infrastructure operations, deployment support, and developer enablement, allowing technical leadership to redirect attention toward payment architecture, product strategy, and new platform capabilities.
  • Faster delivery of payment capabilities: With infrastructure requests no longer competing directly with product development priorities, engineering teams could dedicate more capacity to customer-facing payment functionality and platform evolution.
  • More consistent cloud delivery: Infrastructure automation and standardized deployment processes improved release consistency and made the platform easier to evolve as payment services continued to grow.
  • Scalable platform engineering capacity: The client strengthened its engineering capacity without expanding permanent infrastructure headcount, addressing an operational skills gap while maintaining an ongoing modernization program.
  • Lower operational delivery risk: Ongoing cloud operations, monitoring, automation, and developer support helped maintain reliable platform operations while the underlying infrastructure continued to evolve.
AI-Powered Sports Data Platform for Global Data Management
Sports & Entertainment

AI-Powered Sports Data Platform for Global Data Management

5M+ athlete and event records ingested and normalized
70% reduction in manual data oversight through automation
92% accuracy in semantic search and AI-assisted summarization
  • React
  • Angular
  • .NET Core
  • Java Spring Boot
  • PostgreSQL
  • Docker
  • Kubernetes
  • AWS
  • Apache Spark
  • Elasticsearch

Business challenge

An international sports organization needed to centralize and govern rapidly growing volumes of athlete and event data from heterogeneous sources. Fragmented metadata, inconsistent records, and manual validation made it difficult to maintain accurate, searchable information and distribute trusted data at scale.

Solution at a glance

Azati built a scalable AI-driven platform that automates data ingestion, normalization, enrichment, conflict resolution, monitoring, and lifecycle management. The platform combines distributed data processing, microservices, AI-assisted enrichment, and semantic search to create a more accurate and governed sports data foundation.

How Azati solved the challenge

  • Unified sports data ingestion and normalization: Centralized athlete and event information from live feeds, APIs, files, web sources, and historical databases, transforming heterogeneous inputs into consistent, structured datasets.
  • AI-assisted data enrichment: Applied NLP, embeddings, and machine learning to enrich metadata, resolve ambiguities, improve record linking, and support semantic search and AI-assisted summarization.
  • Data governance and integrity: Introduced lifecycle tracking, versioning, conflict detection, comparison, and approval workflows to maintain data consistency and provide traceability across changes.
  • Semantic search and data visualization: Developed web interfaces that allow analysts and stakeholders to search sports information using natural-language or structured queries and explore cross-referenced records and generated narratives.
  • Automated monitoring and alerts: Implemented event-driven monitoring and notifications to detect data updates, anomalies, and conflicts without requiring continuous manual oversight.
  • Scalable data processing architecture: Built distributed ETL pipelines and containerized microservices capable of processing large-scale datasets while supporting horizontal scaling and future data-source integrations.

Business outcome

  • 5M+ records standardized: More than five million athlete and event records were ingested and normalized into a consistent data environment, improving the reliability of information used across the organization.
  • 70% less manual oversight: Automated monitoring, validation, and data management processes reduced manual oversight by more than 70%, allowing teams to focus on higher-value data operations.
  • 92% semantic search accuracy: AI-assisted enrichment and semantic search achieved 92% accuracy, making large volumes of sports information easier to discover and interpret.
  • Stronger data governance: Versioning, conflict resolution, lifecycle management, and audit trails established greater control and transparency over changes to athlete and event records.
  • Faster access to trusted sports data: Centralized data and intelligent search improved information accessibility for analysts, moderators, partners, and other stakeholders while creating a scalable foundation for future integrations.
AI-Powered NLP Solution for Pharmaceutical Market Research
Healthcare & Life Sciences

AI-Powered NLP Solution for Pharmaceutical Market Research

95% key phrase coverage in doctors' responses
50+ actionable market insights identified
45% improvement in campaign targeting accuracy
  • Python
  • PostgreSQL
  • JavaScript
  • Node.js
  • React
  • AWS

Business challenge

A pharmaceutical market research client needed to capture richer, more authentic feedback from healthcare professionals than traditional checkbox surveys could provide. Growing volumes of open-ended audio responses also made manual transcription and analysis slow and inconsistent, while commercial research platforms lacked the required combination of audio collection, AI-driven follow-ups, qualitative scoring, and automated reporting.

Solution at a glance

Azati built an AI-powered research platform that combines conversational AI, speech-to-text, NLP, machine learning, and automated reporting. The solution captures HCP feedback through audio responses, generates intelligent follow-up questions, analyzes responses at scale, and turns the results into structured insights and presentation-ready reports.

How Azati solved the challenge

  • Conversational AI survey agent: Implemented an AI agent that evaluates each respondent's audio answer and dynamically generates contextual follow-up questions when additional depth or clarification is needed.
  • Speech-to-text processing: Integrated Whisper ASR to convert HCP audio responses into text while accounting for pharmaceutical and medical terminology, feeding structured transcripts into downstream NLP pipelines.
  • AI-driven response analysis: Applied LLMs and NLP to cluster semantically similar responses, extract key phrases and insights, assign relevance scores, and continuously adapt models to the client's evolving research methodology.
  • Sentiment and thematic analysis: Analyzed sentiment and grouped responses into strategic themes, helping pharmaceutical companies identify trends, anomalies, and feedback around product attributes, safety, and usage.
  • Automated report generation: Generated structured XLS and PPT reports directly from processed research data, ranking insights by relevance and sentiment and enabling comparison across respondent cohorts or product lines.
  • Data visualization and sharing: Created interactive dashboards where stakeholders can explore, filter, and share research findings, making HCP feedback easier to interpret and apply to marketing decisions.

Business outcome

  • 5–6 weeks → 2–3 weeks research cycle: Automated transcription, analysis, clustering, and reporting reduced the survey research cycle from 5–6 weeks of manual analysis to 2–3 weeks.
  • AI-powered response analysis: Replaced analyst-dependent response processing with NLP-powered clustering and scoring, making large volumes of qualitative feedback easier to analyze consistently.
  • Dynamic HCP conversations: Replaced static predefined follow-up options with AI-generated questions tailored to each respondent's answer, enabling richer HCP feedback.
  • Automated research reporting: Replaced manual slide and spreadsheet creation with automatically generated XLS and PPT reports derived from processed research data.
  • Full SaaS research platform: Evolved the concept from no dedicated platform into a complete SaaS solution covering survey design, audio response collection, AI analysis, and insight generation.

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