Faster, more intuitive fuel cardholder experience
Azati streamlined fuel card management and personal account workflows so corporate users complete self-service tasks with less friction and shorter response times across key journeys.
Technologies used
PHP
JavaScript
HTML5
Kohana
Motivation
To enhance the personal account of the fuel cardholder, providing a seamless interface for managing accounts, applying for card reissue, receiving reports, and improving the overall functionality. The system is integrated with Siebel CRM via SOAP protocol to handle customer requests swiftly and efficiently.
Main challenges
Challenge 01
Lack of Version Control and Repository
The project initially lacked a version control system and a central repository, making coordination between developers difficult, delaying bug fixes, and complicating code analysis.
#1
Challenge 02
Discrepancies Between Servers
Differences in configuration between development, pre-production, and production servers caused inconsistencies in deployed functionality, requiring repeated adjustments and cross-checks to ensure correct behavior.
#2
Challenge 03
Quality Management Issues
Frequent consultations with both the intermediary and the end customer were necessary, which complicated task prioritization and delayed some development steps, especially when verifying completed work from previous teams.
#3
Our approach
Proactive Problem Solving
The team continuously monitored the project for emerging issues and immediately implemented solutions to prevent delays and ensure code stability.
Team Coordination
Close collaboration with the intermediary and end customer ensured smooth communication, aligned priorities, and minimized the risk of misinterpretation of requirements.
System Architecture and Modularity
We combined a monolithic architecture with microservices for specific tasks like PDF document processing, allowing modularity, better maintainability, and easier deployment of updates.
Facing the same challenge?
Bring your complexity. We'll bring the plan. Tell us about your project and we'll get back within one business day.
Inquire for more infoSolution
01
Electronic Queue System
The electronic queue system organizes the issuance of fuel cards, allowing users to schedule appointments, track bookings, and manage waiting times efficiently. Managers can monitor all customer visits in real time, adjust office schedules including lunch breaks, and update bulk parameters for multiple offices simultaneously. Integration with the CRM ensures seamless synchronization of customer data and requests.
Key capabilities:
- Queue and booking management
- Lunch break scheduling
- Bulk parameter updates
- CRM synchronization
02
Transactional Report Refinement
The transactional reporting module provides detailed insight into fuel card operations, offering managers and users enhanced data visibility. Users can view comprehensive transaction histories, filter data by date, fuel type, or driver, and generate reports for internal audits or operational review. This ensures transparency and better decision-making for fuel procurement and cost optimization.
Key capabilities:
- Product management section
- Detailed transaction breakdown
- Improved user visibility
03
PDF Document Management
A dedicated microservice handles PDF documents efficiently, automatically detecting facsimiles, identifying spaces for stamps, and embedding required information. This automation reduces manual errors, speeds up document processing, and ensures compliance with corporate documentation standards. The system supports batch processing and integrates seamlessly with other platform modules.
Key capabilities:
- Automated facsimile detection
- Stamp placement in PDF
- Efficient document processing
04
FAQ Management System
The FAQ system improves customer support by providing a centralized knowledge base within the personal account. The Contact Center team can easily update and manage FAQ content, ensuring that end users have instant access to relevant answers. This reduces repetitive inquiries, accelerates issue resolution, and improves the overall user experience.
Key capabilities:
- FAQ page creation
- Content management for Contact Center
- Enhanced user guidance
Results & business impact
Operational efficiency through workflow automation
Automation of PDF processing, transactional reporting, and queue management reduced manual errors and saved time for users and office managers. Azati combined a monolithic core with modular microservices for document-heavy workloads.
Reliable data through CRM-aligned reporting
Refined transactional reports and real-time Siebel CRM synchronization via SOAP gave corporate clients consistent, up-to-date information and greater transparency in fuel card operations.
Scalable architecture for growing Oil & Gas workloads
The modular platform design allowed the solution to scale with expanding business needs. Azati’s approach aligns with broader enterprise portal modernization patterns in the same industry.
